Proposed for removal
Helping people accept a change (move to the change tools)
Other moves for this problem (7 of 7)
Kind of change
- Aim for "that's right," not "you're right."For when: Someone doesn't feel heard and is digging in.
- Calibrated "how/what" questionsFor when: A conversation is stuck in yes/no or accusatory "why.".
- LabelingFor when: A change (an AI rollout) triggers identity threat that shows up as resistance.
- Listen before you addFor when: A tense discussion where people are talking past each other.
- The accusation auditFor when: Announcing something people are likely to be suspicious of.
- The No-Fix RoundFor when: An emotionally charged team moment (say, anxiety about AI and jobs) where the instinct to solve shuts people down.
- Share experience, not adviceFor when: Feedback keeps landing as prescription and triggering defensiveness.